A follow-up to the transaction issue

2 weeks ago I posted this:

https://www.reddit.com/r/CryptoCurrency/comments/1tzsxo4/getting_blockchain_support/

For the past 2 weeks, I've been getting identical emails from [[email protected]](mailto:[email protected]) signed by zendesk:

Hi there,

Thank you for following up with us.

We want to assure you that our dedicated team is actively reviewing your case. We truly appreciate your patience during this time and are doing everything we can to complete the review as quickly as possible.

We understand how frustrating this delay can be, and we sincerely apologize for any inconvenience it has caused.

As soon as we have an update, we will share all the information directly through this ticket.

To help us serve you better, please avoid creating multiple tickets or requests regarding this issue.

Clearly, something is wrong, but I have no idea what else I can do. I tried contacting blockchain through their chat, but they cut me off. I also can't move the funds out of the wallet.

What are my options at this point?