Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting

My Binance account has been restricted for nearly 2+ months, and I'm hoping someone from Binance Help/Compliance may also help me understand what continues to be pending.

I've been using my Binance account for about 4 years and have maintained it correctly all through that time.

The restriction occurred instantly after one among my clients sent roughly $three,000 to my Binance pockets as cost for a reputable transaction.

The client is understood to me, and I used to be capable of provide Binance with the supporting documentation they requested, together with:

• Bill
• Customer details
• Transaction/cost rationalization
• Video consent assertion
• Further supporting info

I have absolutely cooperated with the evaluation and haven't any challenge offering anything Binance requires.

The problem is the timeline.

Initially, I was advised to attend 7 days.

Then I used to be informed 14 days.

Then 30 days.

It has now been approximately 2+ months, and I'm still receiving responses asking me to attend patiently whereas the evaluate is ongoing.

There's another element I have also disclosed to Binance.

After my account was already restricted, two present clients independently sent funds to the identical Binance wallet as a result of I had not but informed them that the account was restricted. They have been clients who had previously used the identical cost technique and simply adopted the traditional cost course of.

These weren't makes an attempt to bypass the restriction. I have also been clear about these transactions and am prepared to offer the related invoices and customer info.

I utterly understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.

I'm simply asking for a clear and lifelike resolution path.

At this point, I might actually respect if someone from the related Binance Compliance/Help staff might look into my case and let me know:

1. What's the present standing of the evaluate?
2. Has all of the documentation I submitted been reviewed?
3. Is there any specific info/document nonetheless missing from my aspect?
4. Are the next customer payments affecting the evaluate?
5. Can this case be escalated to the suitable Compliance/AML workforce?
6. If the assessment continues to be ongoing, can I a minimum of understand what is inflicting the extended delay?

I'm posting this publicly because the traditional help course of has unfortunately resulted in the same "please wait patiently" response for almost three months.

I'm not on the lookout for special remedy. I simply want the case properly reviewed and resolved.

If a Binance representative sees this, I'm pleased to offer my case/ticket reference via Reddit DM or the official Binance help channel.

For privateness and security, I will not publish my UID, e mail tackle, transaction hashes, buyer info or personal documents publicly.