Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we do not ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, choose your challenge from the choices, if your concern wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering fallacious info will lead to the remark being eliminated.

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How you can submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Provide an outline of your problem (we’ve included a couple of widespread problems under)

If your case gets resolved, please delete your remark. Or, at the very least replace it to say resolved. This can help customers that still need help get the attention they want. Thank you!

Please observe: We will’t assist you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extremely essential. Please observe that we will only make it easier to if we deem your case to be professional, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our staff works extraordinarily arduous to resolve these issues as quickly as attainable and some instances can take time to resolve but please remember the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit/debit cards.

● Word: It will possibly take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and can end in a ban.