Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your challenge from the options, in case your problem wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help workforce, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering improper info will result in the comment being removed.

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The best way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Present an outline of your situation (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will help customers that also need help get the attention they want. Thank you!

Please observe: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the highest bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of reasons. Danger control is extremely necessary. Please observe that we will solely assist you to if we deem your case to be reputable, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our staff works extraordinarily arduous to resolve these issues as quickly as potential and a few instances can take time to resolve but please be mindful the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries corresponding to bank transfers or buying crypto with credit/debit playing cards.

● Notice: It may well take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your remark may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.