Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your challenge from the options, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering mistaken info will lead to the remark being removed.

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How one can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present a description of your problem (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your comment. Or, a minimum of update it to say resolved. It will help users that still need help get the attention they want. Thanks!

Please observe: We will’t assist you until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to take action.

● Withdrawal Danger could be triggered by quite a few causes. Danger control is extremely essential. Please notice that we will solely enable you to if we deem your case to be reliable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our group works extraordinarily onerous to resolve these points as soon as attainable and a few instances can take time to resolve but please take note the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving a number of messages on this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit/debit playing cards.

● Notice: It may possibly take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your remark may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different users and will end in a ban.