Germany/EU Kraken users – looking for others to join a lawsuit

Hi everyone,

I’m looking for other Kraken users from Germany or the EU who have experienced similar issues with withdrawals being held or restricted.

Here is what happened in my case:

I deposited €9,000 via SEPA into my Kraken account. Shortly afterwards, I attempted to withdraw the funds to my own crypto wallet. My first withdrawal went through successfully, but when I attempted another withdrawal shortly afterwards, it was put on hold for manual review.

Since then, I have been waiting for the issue to be resolved. I have contacted Kraken Support multiple times, but so far I have not received a meaningful resolution. The funds remain unavailable for withdrawal, despite the fact that the money came from my own bank account and I have already completed the required verification.

At this point, the situation has been going on for more than five days, which is extremely concerning given the amount involved.

I am now looking into legal options and potentially joining forces with other affected users from Germany/EU. Before taking any further steps, I would like to find out how many other people are experiencing similar problems with Kraken.

I originally posted this on the Kraken subreddit, but the post was removed almost immediately. This is why I am posting here instead and trying to find other affected users.

If you are based in Germany or the EU and have had funds or withdrawals held/restricted by Kraken for an extended period, please comment below or DM me.

I'd like to collect experiences, compare cases, and potentially consult a lawyer together to determine what legal options are available.

Please only contact me if you have personally experienced a similar issue