Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation through the confirmed system outage around October 10–11, 2025. Despite responsibly managing my positions (round 94% LTV, nicely under liquidation), I used to be unable to log in or modify because of Binance’s inaccessibility. This resulted in a total loss of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help a number of occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected beneath the “Collectively Initiative”, despite the fact that my state of affairs clearly certified as a system-outage-related liquidation, which ought to fall beneath Binance’s consumer safety and compensation insurance policies. After numerous escalations and ready durations, I was informed my case was “manually reviewed and completed,” but no particular cause for ineligibility was offered. Once I requested for clarification, I used to be informed Binance “can't specify” the info or standards used. The final message said: “Together Initiative and related incident evaluations have been completed, and all selections are remaining.” This complete process lacked transparency, accountability, and meaningful consumer protection. After being a loyal buyer for years, it’s disappointing that such a critical outage — which immediately triggered liquidation — was dealt with with template replies and no clear rationalization. I’m submitting this feedback so Binance administration understands the actual human impression of these selections, and I hope future incidents are dealt with with larger readability, fairness, and communication.

They have closed off ALL compensation/help. i actually want the rest of you good luck however it looks like its over. I'll by no means be using this change again. lesson learnt.