Case ID #172309770
Account blocked since Sept 12 for a switch to HTX. Was given a evaluate deadline of Oct 23 (right now) — still "not concluded," no rationalization, no new timeline.
Multiple instances opened (#169444133, #172309770), each agent provides the identical copy-pasted template, no one confirms the precise rule violated or whether this is related to the HTX/EU sanctions restrictions.
Need this escalated to somebody who can truly give a real answer and unblock my account. Thanks.
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